Question 1

What makes Butterfly House Events different from other event vendors?

Accepted Answer

Butterfly House Events was created to design elevated experiences that make celebrations unforgettable.

In addition to our event experiences, our founder brings over 20 years of branding and marketing expertise and leads a six-time award-winning marketing and branding agency, which means every experience is thoughtfully designed to complement the theme, aesthetic, and story of your event.

Rather than offering generic services, we focus on creating beautiful, interactive moments that guests remember long after the celebration ends.

Question 2

What happens after I submit the inquiry form?

Accepted Answer

Once you complete the form and share details about your event, our team will review your information and follow up within 24–48 hours.

From there, you can either move forward with booking your experience directly or schedule a consultation call if you'd like to discuss your event vision, customization options, or determine which experience is the best fit for your celebration.

Our goal is to make the process simple and supportive so you can confidently plan an unforgettable event.

Question 3

How do I book an experience?

Accepted Answer

To reserve your event date, a 50% non-refundable deposit is required. The remaining balance must be paid before delivery or event setup.

Payments can be made securely through our online payment portal using credit card, debit card, cash, Paypal, or Venmo.

Please note that submitting an inquiry does not guarantee your date. Your date is confirmed once the deposit and agreement are completed.

Question 4

What areas do you serve?

Accepted Answer

Our event branding design services are available to clients across the United States and Puerto Rico. We also offer optional printing services with delivery or can collaborate with your event planner and local printing company.

For our in-person experiences (Flower Bar, Photobooth, Treat Stations):
• Free delivery within 20 miles of Springfield, Massachusetts
• Travel fees apply outside this area
• We serve Massachusetts, Eastern Connecticut, and Southern New Hampshire

Question 5

Do you work with event planners?

Accepted Answer

Yes! We love collaborating with event planners to help bring your celebration vision to life.

While we do not provide event planning or coordination, some of our branding packages include creating a mood board and meeting with your event planner so we can align the design with the overall event concept.

Our focus is creating beautiful, interactive experiences that elevate your event.

Question 6

Do you include setup and breakdown?

Accepted Answer

Yes. All of our experiences include setup and breakdown, and some packages also include professional attendants.

Our attendants arrive in uniform and assist guests throughout the experience when included in your package.

Question 7

Can experiences be customized to match my event?

Accepted Answer

Absolutely. Customization is at the heart of what we do.

Depending on the service, we can customize:

• Event colors
 • Themes
 • Custom signage
 • Logos (additional cost for some services)
 • Edible photos (additional cost)

Clients also benefit from 20+ years of branding and marketing expertise through our founder, who also leads a six-time award-winning marketing and branding agency.

We are proud to be a queer-owned and LGBTQ+ friendly business.

Question 8

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible since many dates fill quickly.

Typical timelines:
• Event Branding: at least 1 month in advance
• Photobooth: minimum 1 month in advance
• Bloom Bar: approximately 2 months in advance
• Themed Treats: at least 3 weeks in advance

Submitting an inquiry does not reserve your date until a deposit is received.

Question 9

What are the requirements for outdoor events?

Accepted Answer

For outdoor events, we require:

• A covered space
 • A backup indoor plan in case of weather
 • Level ground for setup

Some experiences may require additional space for backdrops, décor, or setup areas. These requirements will be discussed during your consultation and included in your contract.

Question 10

Do you offer consultations before booking?

Accepted Answer

Yes. After submitting the inquiry form, you can choose to book your experience directly or schedule a consultation call if you'd like to talk through your event vision, customization options, or determine which experience is the best fit.

Consultations are especially helpful for clients planning larger events or combining multiple experiences.

Question 11

Can I book more than one experience for my event?

Accepted Answer

Absolutely. Many clients combine experiences such as event branding, flower bars, photobooths, and themed treat stations to create a cohesive and memorable celebration.

During your consultation, we can help you determine which experiences work best together based on your event size, theme, and guest experience goals.

Question 12

What happens if my event timeline changes?

Accepted Answer

We understand that event timelines can evolve during the planning process.

If changes occur, please let us know as soon as possible so we can determine whether adjustments can be made based on availability and the scope of your experience.

Some changes may affect staffing, setup timing, or pricing depending on the service.

Question 13

How do I know which experience is right for my event?

Accepted Answer

If you're unsure which service is the best fit, we recommend scheduling a consultation call.

We’ll discuss your event, guest count, theme, and overall vision to help recommend experiences that will have the greatest impact and create memorable moments for your guests.

Question 14

Are you an inclusive and LGBTQ+ friendly business?

Accepted Answer

Yes. Butterfly House Events is proudly queer-owned and LGBTQ+ friendly, and we welcome clients from all backgrounds and communities.

Our goal is to create joyful, welcoming celebrations where every host and guest feels respected, celebrated, and free to express their vision.

We also reserve the right to decline events or themes that do not align with our values of inclusivity, respect, and community.

Question 15

Are the prices listed on the website final?

Accepted Answer

The prices listed on our website are starting prices and provide a general estimate for each experience.

Every event is unique, and many of our services are customized based on guest count, design details, travel, and event needs. Final pricing will be confirmed after we review your event details and determine the best plan for your celebration.

Question 16

Do you offer payment plans?

Accepted Answer

Yes. To book your event, you are required to make a 50% non-refundable deposit to secure your experience. The remaining balance can be paid in installments up to 7 days before the event.

Frequently asked questions